Novatek: eLearning First Aid for Medical Device Suppliers

Bleeding support,
repair, and travel costs?

Provide flexibility to your customers to complete training anywhere, anytime

Allow your customers to
re-use training on new hires or additional lab technicians

Quickly meet and exceed FDA requirements for customer training
Promote accountability and track each learner’s progress and test scores

Easily localize the training for international customers

Stand out from your competition with colorful, animated, award-winning training materials

Are your customers flooding your help desk with calls? Are you sending out repair technicians for issues that would have been prevented by proper maintenance?

Struggling to meet FDA training requirements, you are forced to pay the high travel costs for instructors and learners. As your help desk grows to handle the volume, your profitability sinks. Worst of all, your customers get frustrated by more repair visits and downtime.

The industry’s best realize that in order to lower support costs, you need to empower customers to use the device properly, thus eliminating their frustration and building purchasing loyalty. Let your training demonstrate the proper usage and maintenance of the device. More importantly, make the training user-friendly and available 24/7.