|
Carestream Health, Inc. (formerly Kodak Health Group) came to Novatek hunting for a timely solution. The project was approaching its launch date, and the service documentation had not yet been created. Novatek had proven its value in the past by delivering on Carestream Health’s most robust projects. Armed with deep medical industry experience, Novatek mobilized a team to gather essential content, organize an outline of the documentation, and begin authoring as soon as possible.
Experienced writers worked each day in front of the device, learning the procedures and taking principal photography. Novatek employees worked independently to review schematics and better comprehend the machine’s complex architecture.
Within four weeks of the start, Novatek used Adobe FrameMaker+SGML to produce a draft manual containing nine chapters and detailed color photos, along with a complete index and glossary.
Carestream Health’s development cycle was extremely short, so the product went through many last-minute modifications before launch. Novatek stayed nimble and updated both procedures and imagery on the fly. Leveraging previous experience with the Carestream Health, Novatek writers understood when to utilize the proper resources. Therefore, the product’s design engineers were never overburdened with documentation meetings and requests.
Novatek delivered the final service manual on time, complete with advanced diagnostics, repair procedures, installation instructions, and a troubleshooting matrix. The key to coming in under budget was employing experienced writers who required little ramp-up time and supervision. Best of all, Carestream Health did not have to delay the product launch and risk losing revenue.
|
TESTIMONIAL
“Our wide product line requires service documents with many complex chapters. Novatek has quickly mastered our templates and structured authoring environment (FrameMaker+SGML). Their experienced writers understand how to extract the most important knowledge, express it concisely, and gain final approval from our engineers. Novatek has routinely helped us gain FDA compliance and reach our product launch goals.”
Louise Remington,
Department Lead-
Technical Communication & Localization
Carestream Health, Inc.
CLIENT PROFILECarestream Health, Inc. (formerly Kodak Health Group) develops and sells digital imaging products to help doctors and scientists capture, view, and store images for diagnosis and research. In 2007, the Rochester, New York-based company earned over $2.5 billion in revenue.
BUSINESS SITUATIONCarestream Health was preparing a new product for the market. Without service documentation, the product would not gain FDA approvals and field technicians would struggle to install and repair the system.
SOLUTIONLeveraging past knowledge of the industry, Novatek drafted a concise manual within one month. Following revisions and legal clearance, the nine-chapter manual was delivered ahead of schedule and under budget.
BENEFITSThe product was released on time, meeting all FDA compliance requirements.
Experienced writers worked
autonomously, anticipated
issues, and incurred fewer
ramp-up costs.
Final documents met internal consistency expectations.
Straightforward procedures benefited field technicians,
leading to quicker repairs and less downtime.
|
