Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.

Using Outsourced Technical Writing to Jump-Start Success

This might sound surprising to some, but about half of Novatek’s medical device and manufacturing clients outsource technical writing despite having an in-house technical writing department. outsourcing_vs_inhouse_techwriting.jpg

A number of factors play into this common decision – deadlines, efficiency, specialized talent, to name a few. When an in-house team is understaffed, overloaded, or overwhelmed, outsourcing to a technical writing services firm makes good business sense and can help you jump-start success with customers.

A dedicated team of technical writers, experienced with your audience and familiar with your business objectives, can look at your current technical communications with a fresh perspective, customize a strategy for providing consistent content to your customers, and make recommendations designed to generate results. Consistent, user-friendly product instructions make for a satisfied, repeat customer.

Whether your company creates technical documentation with an in-house team, outsources technical writing services, or a combination of both, here are 10 steps for ensuring a positive user experience.

10 Steps for Delivering Consistent, User-Friendly Instructions:

  1. Develop a Style Guide and use it to provide the basic building blocks needed for generating consistent, readable, and usable content across all documentation related to your products.
  2. Establish a controlled vocabulary and terminology list to avoid confusion and simplify information retrieval.
  3. Always adhere to applicable regulatory, environmental, health, safety, and contractual obligations and requirements.
  4. Internationalize your design and use Unicode fonts whenever writing for translation.
  5. Maintain intra-document stylistic consistency.
  6. Write as if your audience is not familiar with your topic.
  7. Use standard words and phrases where possible, and use them in the proper context.
  8. Write in clear and concise paragraphs, and use logical transitions.
  9. Complete ideas and use grammatically correct sentences.
  10. Always incorporate an editing phase into your work.

If your customers are complaining about poor user manuals and/or lack of instructions…

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Best-Practices for your Technical Documentation Process


Topics: outsourcing, technical writing