Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.

Writing for Your Audience: 6 Steps for Creating Technical Documentation That Gets Used

Good technical documentation doesn’t just happen. Producing professional content that's both technically accurate and user-friendly is a highly specific skill. While many companies have subject matter experts (SMEs) in-house, they may not have a ...
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Creating Accessible Product Documentation in the Digital Age

User-Friendly Documentation Your end user is changing, and so is the way they access information. Customers don’t want to read a 75-page manual. They want answers on demand: easily navigated, quick access to product documentation. Well-written, ...
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Process Documentation Strategy: Reducing Quality Risk in a Lean Company

It is no surprise that many companies these days are trying to do more with less. In fact, the majority of the medical device companies that contact Novatek state that the reason for outsourcing is they don’t have expert resources of their own. While ...
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Standard Operating Procedures Done Right: 10 Considerations for Documentation

Documentation can reveal a lot about a company. Good internal process documentation often shows that a company is organized, prepared, and cares about quality. Poor documentation of procedures leads to many issues for an organization, not only when it ...
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Medtech Conference Season – DifferentiatingThrough Usability

Amy Castronova, President of Novatek Communications, Inc. and Michele Nichols, President of Launch Team, Inc., are teaming up again this fall to bring you the latest in product launch, technical documentation, training, and marketing trends in medical ...
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