The Novatek Blog

Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.

Writing for Your Audience: 6 Steps for Creating Technical Documentation  That Gets Used

Posted by Amy Castronova on Thu, Sep 06, 2018

Good technical documentation doesn’t just happen. Producing professional content that's both technically accurate and user-friendly is a highly specific skill. While many companies have subject matter experts (SMEs) in-house, they may not have a professional writer on staff who can translate complicated product knowledge into content that's easily understood by the end-user. 

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Topics: outsourcing, technical writing services, technical writing, technical writer, regulated industries, documentation, usability, product documentation

Creating Accessible Product Documentation in the Digital Age

Posted by Amy Castronova on Fri, Aug 11, 2017

User-Friendly Documentation

Your end user is changing, and so is the way they access information. Customers don’t want to read a 75-page manual. They want answers on demand: easily navigated, quick access to product documentation. Well-written, user-friendly documentation provides this easy accessibility, which increases customer satisfaction and ultimately benefits the company's bottom line. User-friendly documentation is:

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Topics: documentation, usability, product documentation

Process Documentation Strategy: Reducing Quality Risk in a Lean Company

Posted by Amy Castronova on Fri, Oct 14, 2016

It is no surprise that many companies these days are trying to do more with less. In fact, the majority of the medical device companies that contact Novatek state that the reason for outsourcing is they don’t have expert resources of their own. While Novatek’s purpose is to make end users’ lives easier through documentation and training that improves usability and operational efficiency, this becomes even more critical when the end user is an employee in your company. As companies become leaner, accurate process documentation becomes critical to support cross-functional operations.

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Topics: Process documentation, usability

Standard Operating Procedures Done Right: 10 Considerations for Documentation

Posted by Aimee Schenck on Fri, Apr 15, 2016

Documentation can reveal a lot about a company. Good internal process documentation often shows that a company is organized, prepared, and cares about quality. Poor documentation of procedures leads to many issues for an organization, not only when it comes to meeting compliance standards, but also with consistency, communication, and quality control.

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Topics: SOPs, documentation, usability

Medtech Conference Season – DifferentiatingThrough Usability

Posted by Amy Castronova on Fri, Oct 30, 2015

Amy Castronova, President of Novatek Communications, Inc. and Michele Nichols, President of Launch Team, Inc., are teaming up again this fall to bring you the latest in product launch, technical documentation, training, and marketing trends in medical device and manufacturing. In a series of blog posts, we’ll share industry and economic trends, emerging regulatory and business challenges, and best practices for overcoming those barriers to new product launch and adoption.

In the 2014 Ernst and Young annual medical technology report,  Read More

Topics: medical device launch, usability

3 Tips for Improving Product Usability through Documentation

Posted by Amy Castronova on Fri, Aug 28, 2015

Technology is evolving faster than ever before. While technology of the 20th century accelerated at first, but eventually settled into a manageable rate of change (think telephones, automobiles, jet engines), today’s technology is self-accelerating. Users are accustomed to the increasing capabilities and sophistication of computers, smartphones, and 3D printers. The more users interact and utilize these features in consumer products, the more they’re expecting medical devices to have similarly sophisticated capabilities and interfaces.

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Topics: documentation, usability