The Novatek Blog

Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.

Case Study: Cybersecurity Plan , Risk Assessment, and Cyber Awareness Training Helps  Insurance Company Meet  Compliance Deadline

Posted by Amy Castronova on Tue, Mar 12, 2019

When the New York State Department of Financial Services (DFS) mandated that financial services companies take more extensive cybersecurity measures to help safeguard their clients’ data, W.J. Cox Associates, Inc. was unsure how they’d find the time and expertise among their staff to assess their cybersecurity risk and implement a comprehensive plan that recognizes and mitigates that risk. 

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Topics: outsourcing, training solutions, technical writing, regulated industries, documentation, cyber security

Medical Device Training: Why You Should be Using Blended Learning

Posted by Amy Castronova on Fri, May 18, 2018

Because it's so important to product adoption and success, medical device training can be a big dilemma for many manufacturers. If you're looking for a solution to your training program, consider blended learning. Blended learning combines conventional instructor-led classroom learning with online and mobile learning. This mixture of learning styles provides a more flexible and comprehensive knowledge-transfer experience for participants. Freeing instruction, information, and interaction from time and place is an ideal solution for individuals with access to today’s instant technology. Plus, blended learning programs can provide organizations with cost savings.

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Topics: outsourcing, training solutions, medical device launch

Telemedicine Training: What Medical Device Product Managers Need to Consider

Posted by Amy Castronova on Mon, Mar 05, 2018

Telemedicine is one of the most significant shifts in our industry, with significant impact on healthcare staff, processes, and infrastructure. Healthcare industry research suggests:

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Topics: training solutions, Digital Health, Telemedicine

4 Rules for Training for Medical Device Sales Representatives

Posted by Amy Castronova on Tue, Feb 20, 2018

Having created effective training programs for medical device sales representatives for over 25 years, we've seen that training methods are not one-size-fits-all. Each audience is different in terms of current knowledge, learning styles, and how they will use the knowledge gained during training. Any good instructional designer will start by evaluating these variations in order to choose the training methods that will produce the desired results. 

Here are some important points to keep in mind when creating training for sales representatives:

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Topics: training solutions

27 Essential Questions for New Product Launch Documentation

Posted by Amy Castronova on Fri, Jul 14, 2017

How do you take an idea and turn it into a commercially viable product? From development to product launch, there are many questions that companies must answer. Last month, we attended a “Lunch-N-Learn” hosted by High Tech Rochester and presented by our strategic partner, Sparton Corporation, which addressed these questions.

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Topics: training solutions, product launch, documentation

Employee Onboarding: Training and Documentation Tips to Improve Productivity & Retention

Posted by Amy Castronova on Fri, Jun 16, 2017

In a recent study by BambooHR, the importance of onboarding was clear. Losing a newly hired employee costs nearly two times the employee's annual salary in wasted hiring and re-hiring activity.

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Topics: training solutions, knowledge transfer

Online Training Models: 8 Tips to Successfully Train a Growing Global Workforce

Posted by Amy Castronova on Fri, Feb 24, 2017

For years, the move to online training has been a developing trend for most companies with a growing workforce. While advancements in technology and changing landscapes have made digital training common, establishing a useful online program can be challenging.

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Topics: training solutions, Business productivity, trends

Rethinking Training:  Using Blended Learning Solutions  to Maximize Retention

Posted by Amy Castronova on Fri, Nov 18, 2016

Despite the numerous training modalities available today, most manufacturers that enlist Novatek to create or improve training programs are currently using only one method. These companies have exclusively used instructor-led training because their belief is that they must travel to customer sites to train them, or they’ve adopted online training and are trying to make-do with one-size fits all.

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Topics: training solutions, knowledge transfer

Containing Costs and Empowering Patients Through Digital Health

Posted by Amy Castronova on Fri, Nov 11, 2016

We live in a world today that's connected wirelessly. As healthcare delivery transitions to accountable care and the patient experience becomes the focus, technology-enabled care provides opportunities to meet the needs of rural populations, adjust to demographic trends, and contain the cost of inflation.

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Topics: training solutions, trends, Digital Health, Telemedicine

Technical Documentation and Training Alignment: Ensuring Consistency in Materials

Posted by Aimee Schenck on Fri, Jul 29, 2016

For manufacturers in regulated industries, inconsistencies among product documentation or training materials can leave users confused and conflicted, not knowing which information is correct. On the contrary, alignment between documentation and training can positively impact process efficiency and user experiences, contributing to a successful product launch.

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Topics: training solutions, Process documentation, documentation