The Novatek Blog

Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.

Telemedicine Training: What Medical Device Product Managers Need to Consider

Posted by Amy Castronova on Mon, Mar 05, 2018

Telemedicine is one of the most significant shifts in our industry, with significant impact on healthcare staff, processes, and infrastructure. Healthcare industry research suggests:

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Topics: training solutions, Digital Health, Telemedicine

Medical Device & Cyber Security: Top Concerns in an Era of Uncertainty

Posted by Amy Castronova on Fri, Aug 25, 2017

The medical device market continues to grow steadily, estimated at 2.8% annually for the next five years, despite reform uncertainty and regulatory changes. According to PwC’s 2017 study, major trends in medical device in 2017 include:

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Topics: trends, Digital Health, Telemedicine

Artificial Intelligence & Customer Service: Technical Documentation & Documented Processes are Key

Posted by Amy Castronova on Fri, Feb 10, 2017

As technology continues to change the methods of daily interactions, manufacturers are starting to see these changes impact the customer service dynamic. Customers are using chatbots every day, from Siri to Alexa, and advances in artificial intelligence (AI) have led to a point where it can be used effectively for customer service. Some companies, such as American Express, have implemented chatbots so successfully that they actually improved the customer experience! Is your business ready to make the move?

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Topics: trends, SOPs, Telemedicine

Containing Costs and Empowering Patients Through Digital Health

Posted by Amy Castronova on Fri, Nov 11, 2016

We live in a world today that's connected wirelessly. As healthcare delivery transitions to accountable care and the patient experience becomes the focus, technology-enabled care provides opportunities to meet the needs of rural populations, adjust to demographic trends, and contain the cost of inflation.

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Topics: training solutions, trends, Digital Health, Telemedicine

Medical Device Product Launch: Barriers & Pathways to Telemedicine Adoption – A Case Study

Posted by Aimee Schenck on Fri, Oct 21, 2016

In our annual deep-dive into the medical device industry, Novatek and Launch Team take a look at and how market and technology changes drive marketing, sales and service models in the medical device companies we work with and talk with each day.

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Topics: Telemedicine

Medical Device Product Launch Series: A Look at the Market by the Numbers

Posted by Aimee Schenck on Fri, Sep 16, 2016

In our annual deep-dive into the medical device industry, and how market and technology changes drive marketing, product launch, sales and service models, Novatek and Launch Team take a look at the industry outlook for the coming year and how the medical device companies we work with are responding.

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Topics: product launch, trends, medical device launch, Telemedicine

3 Critical Factors for Digital Health and Telemedicine Success

Posted by Amy Castronova on Fri, Dec 04, 2015

 According to Paul Sonnier, a digital health guru and advocate, digital health, is “the convergence of the digital and genomic revolutions with health, healthcare, living, and society.”

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Topics: trends, Digital Health, Telemedicine