The Novatek Blog

Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.

Writing for Your Audience: 6 Steps for Creating Technical Documentation  That Gets Used

Posted by Amy Castronova on Thu, Sep 06, 2018

Good technical documentation doesn’t just happen. Producing professional content that's both technically accurate and user-friendly is a highly specific skill. While many companies have subject matter experts (SMEs) in-house, they may not have a professional writer on staff who can translate complicated product knowledge into content that's easily understood by the end-user. 

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Topics: outsourcing, technical writing services, technical writing, technical writer, regulated industries, documentation, usability, product documentation

5 Best Practices for Technical Documentation & Standard Processes  Management

Posted by Amy Castronova on Thu, Jul 19, 2018

Developing and using technical documentation and standard processes is a way of life for FDA-regulated companies. The Code of Federal Regulations (Title 21, CFR Part 820) states repeatedly that the medical device manufacturers must “establish and maintain” procedures. To do so, regulated manufacturers should define, document, and implement process documentation. After implementation, it is critical to then follow up, review, and revise these technical pieces as needed.

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Topics: technical writing services, Business productivity, Process documentation

6 Skills  Needed to Create Successful Technical Documentation

Posted by Amy Castronova on Tue, Jun 19, 2018

Like in any profession, becoming a technical writer requires a mastery of certain skill sets. The following are the top six skills a modern day technical writer needs to bring to the table to be a successfully develop technical documentation:
 
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Topics: outsourcing, technical writing services, technical writing

Where Does Your Quality Documentation Fit in the Project Plan?

Posted by Amy Castronova on Fri, Jan 26, 2018

As a documentation manager, at what point in the project life cycle do to you begin developing Quality Documentation? Some managers might wait until a project is almost completed to introduce this documentation, but doing so can make tasks harder to coordinate and leave your technical writers pressed for time.

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Topics: outsourcing, technical writing services

3 Reasons Why a Strategic Partner is Your Best Choice for Outsourcing

Posted by Amy Castronova on Fri, Oct 06, 2017

In a previous blog, Developing a Relationship with Your Technical Writing Services Vendor, we identified three business relationship levels between a company and a technical writing services vendor:

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Topics: outsourcing, technical writing services, technical writing

Developing Effective Standard Operating Procedures

Posted by Amy Castronova on Fri, Jun 30, 2017

Many businesses develop Standard Operating Procedures (SOPs) to ensure consistency in their processes, improve product quality, and prevent health and safety issues. An SOP is a written set of step-by-step instructions on how employees should complete a specific task or process. Its purpose is to ensure the successful outcome of the activity each time it is completed. For example, medical device manufacturers establish SOPs to make sure that employees comply with FDA regulations and follow quality management best practices.

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Topics: technical writing services, Business productivity, Process documentation

6 Tips for Creating Product Documentation That Talks to Your Customer

Posted by Amy Castronova on Fri, Jun 02, 2017

The days of pushing pages and pages of product information on your customers are over. Today’s end users are smart, tech savvy, and connected. Instead of static PDFs, they want searchable data that they can access on-demand via their laptop, iPad, tablet or mobile device.

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Topics: outsourcing, technical writing services, documentation, product documentation

When to Consider Outsourcing Technical Writing Services

Posted by Amy Castronova on Fri, Apr 07, 2017

Have you ever wondered why some medical device companies choose to outsource their technical writing services even if they have an in-house technical writing department in place?
 
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Topics: outsourcing, controlling cost, technical writing services

How I Applied Advice from Champions, Best-Selling Authors, and Songwriters to Technical Communications

Posted by Amy Castronova on Fri, Oct 02, 2015

Earlier this month I received my annual entrepreneurial shot in the arm, at the Entrepreneurs’ Organization NERVE conference. When you’re tasked with keeping 750 entrepreneurs in their seats and engaged, as well as provide new and valuable ideas, access to hard-to-reach speakers is always a homerun. This year, EO NERVE packed in insights, ideas, and concepts from:

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Topics: technical writing services, product launch

Why “Fit” is Critical to Succeeding in Technical Communications

Posted by Jan Peartree on Fri, Jul 17, 2015

After reminiscing about the evolution of technical communications during our 25th Anniversary, and finding some before and after snapshots, I realized there was one trend not mentioned and worthy of deep consideration: fit.

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Topics: outsourcing, technical writing services