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Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.

Cyber Security Plan Helps Client Meet Looming Compliance Deadline

When the New York State Department of Financial Services (DFS) mandated that financial services companies take more extensive cyber security measures to help safeguard their clients’ data, W.J. Cox Associates, Inc. was unsure how they’d find the time and ...
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Writing for Your Audience: 6 Steps for Creating Technical Documentation That Gets Used

Good technical documentation doesn’t just happen. Producing professional content that's both technically accurate and user-friendly is a highly specific skill. While many companies have subject matter experts (SMEs) in-house, they may not have a ...
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6 Key Project Management Skills for Product Managers

Good product managers are continuously looking to looking for opportunities to improve their skills, for themselves and their teams. One of the most important areas for a product manager to develop knowledge is on documentation project management.
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Planning for Outsourced Technical Documentation Services in Medical Device Companies

All product managers have carefully designed plans and well thought out strategies to achieving objectives. For medical device manufacturers, technical documentation should be one of those carefully planned strategies needed to achieve product success ...
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6 Skills  Needed to Create Successful Technical Documentation

Like in any profession, becoming a technical writer requires a mastery of certain skill sets. The following are the top six skills a modern day technical writer needs to successfully develop technical documentation:  
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