When the New York State Department of Financial Services (DFS) mandated that financial services companies take more extensive cybersecurity measures to help safeguard their clients’ data, W.J. Cox Associates, Inc. was unsure how they’d find the time and expertise among their staff to assess their cybersecurity risk and implement a comprehensive plan that recognizes and mitigates that risk.Read More
The Novatek Blog
Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.
Good technical documentation doesn’t just happen. Producing professional content that's both technically accurate and user-friendly is a highly specific skill. While many companies have subject matter experts (SMEs) in-house, they may not have a professional writer on staff who can translate complicated product knowledge into content that's easily understood by the end-user.
Good product managers are continuously looking to looking for opportunities to improve their skills, for themselves and their teams. One of the most important areas for a product manager to develop knowledge is on documentation project management.
All product managers have carefully designed plans and well thought out strategies to achieving objectives. For medical device manufacturers, technical documentation should be one of those carefully planned strategies needed to achieve product success and regulatory compliance. And a technical writing team is a key player in achieving that goal.
Documentation nightmares can be a headache for product managers, instructional designers, or project managers. In our years of experience as an outsourced technical writing company, we have heard a lot of stories about technical documentation gone wrong. We usually hear something that sounds like...
Standard Operating Procedures (SOPs) are written instructions that a worker follows to perform a given task consistently and effectively. These documents communicate who will perform the task, what materials are necessary, where and when when the task must be performed, and how the worker will execute the task. Well-written SOPs are a cornerstone of quality system documentation, and they contribute to the scalability of a company.Read More
In a previous blog, Developing a Relationship with Your Technical Writing Services Vendor, we identified three business relationship levels between a company and a technical writing services vendor:
As an outsourced technical writing company, we frequently receive panic calls from product managers describing documentation nightmares that sound something like...Read More