The Novatek Blog

Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.

Writing for Your Audience: 6 Steps for Creating Technical Documentation  That Gets Used

Posted by Amy Castronova on Thu, Sep 06, 2018

Good technical documentation doesn’t just happen. Producing professional content that's both technically accurate and user-friendly is a highly specific skill. While many companies have subject matter experts (SMEs) in-house, they may not have a professional writer on staff who can translate complicated product knowledge into content that's easily understood by the end-user. 

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Topics: technical writing services, technical writer, product documentation, usability, documentation, regulated industries, technical writing, outsourcing

6 Key Project Management Skills for Product Managers

Posted by Amy Castronova on Tue, Jul 10, 2018

Good product managers are continuously looking to looking for opportunities to improve their skills, for themselves and their teams. One of the most important areas for a product manager to develop knowledge is on documentation project management.

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Topics: technical writing, technical writer

Planning for Outsourced Technical Documentation Services in Medical Device Companies

Posted by Amy Castronova on Wed, Jun 27, 2018

All product managers have carefully designed plans and well thought out strategies to achieving objectives. For medical device manufacturers, technical documentation should be one of those carefully planned strategies needed to achieve product success and regulatory compliance. And a technical writing team is a key player in achieving that goal.

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Topics: outsourcing, technical writing

6 Skills  Needed to Create Successful Technical Documentation

Posted by Amy Castronova on Tue, Jun 19, 2018

Like in any profession, becoming a technical writer requires a mastery of certain skill sets. The following are the top six skills a modern day technical writer needs to bring to the table to be a successfully develop technical documentation:
 
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Topics: outsourcing, technical writing, technical writing services

3 Reasons Why Outsourced Technical Writing is Your Solution to Product Launch Success

Posted by Amy Castronova on Tue, Jun 12, 2018

Documentation nightmares can be a headache for product managers, instructional designers, or project managers. In our years of experience as an outsourced technical writing company, we have heard a lot of stories about technical documentation gone wrong. We usually hear something that sounds like...

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Topics: outsourcing, technical writing, controlling cost

Determining Your Savings with Outsourced Technical Writing: What's the real ROI?

Posted by Amy Castronova on Fri, Mar 23, 2018

Determining when it makes sense for your company to outsource technical writing is fairly easy when you calculate the savings.

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Topics: outsourcing, controlling cost, technical writing

10 Basic Technical Writing Practices for Subject Matter Experts

Posted by Amy Castronova on Fri, Dec 08, 2017

Standard Operating Procedures (SOPs) are written instructions that a worker follows to perform a given task consistently and effectively. These documents communicate who will perform the task, what materials are necessary, where and when when the task must be performed, and how the worker will execute the task. Well-written SOPs are a cornerstone of quality system documentation, and they contribute to the scalability of a company. 

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Topics: technical writing, Process documentation, Quality System documentation

3 Reasons Why a Strategic Partner is Your Best Choice for Outsourcing

Posted by Amy Castronova on Fri, Oct 06, 2017

In a previous blog, Developing a Relationship with Your Technical Writing Services Vendor, we identified three business relationship levels between a company and a technical writing services vendor:

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Topics: outsourcing, technical writing, technical writing services

If Your Company Sounds Like This, It's Time to Outsource Technical Writing

Posted by Amy Castronova on Fri, Dec 16, 2016

As an outsourced technical writing company, we frequently receive panic calls from product managers describing documentation nightmares that sound something like...

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Topics: outsourcing, technical writing, controlling cost

How to Avoid Losing Customers with User-Friendly Technical Documents

Posted by Amy Castronova on Fri, Dec 09, 2016

The #1 reason manufacturers call Novatek after a technical manual is written internally is because it is not user-friendly. As a result, customers regularly complain about the lack of, or difficulty of, the technical manual and customer technical support experiences high call volume. Sales representatives grumble about how much time they're spending educating and troubleshooting versus selling new products. When contracts end or competing equipment or devices become available on the market, customers are quick to leave with no sense of loyalty.

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Topics: technical writing, regulated industries, Business productivity, documentation, product documentation