The Novatek Blog

Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.

Writing for Your Audience: 6 Steps for Creating Technical Documentation  That Gets Used

Posted by Amy Castronova on Thu, Sep 06, 2018

Good technical documentation doesn’t just happen. Producing professional content that's both technically accurate and user-friendly is a highly specific skill. While many companies have subject matter experts (SMEs) in-house, they may not have a professional writer on staff who can translate complicated product knowledge into content that's easily understood by the end-user. 

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Topics: outsourcing, technical writing services, technical writing, technical writer, regulated industries, documentation, usability, product documentation

6 Key Project Management Skills for Product Managers

Posted by Amy Castronova on Tue, Jul 10, 2018

Good product managers are continuously looking to looking for opportunities to improve their skills, for themselves and their teams. One of the most important areas for a product manager to develop knowledge is on documentation project management.

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Topics: technical writing, technical writer

Finding an Invaluable Technical Writer for Your Product Launch

Posted by Amy Castronova on Fri, Mar 04, 2016

When the Rochester Democrat & Chronicle newspaper contacted me last month to do a “Hot Jobs” feature on a Novatek Technical Writer, I was thrilled! Technical writing is perceived by many manufacturers as a necessary evil and is often an afterthought that becomes a sudden, urgent need in the weeks before a new product launch. So highlighting the true value of the profession was a welcome opportunity.

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Topics: outsourcing, technical writing, technical writer

How to Avoid Risking Your Reputation with Bad Product Manuals

Posted by Amy Castronova on Fri, Jul 31, 2015

Well-established writing skills are an important factor in company reputation and consumer perception. If a business doesn't hold technical writing in high regard, it will be noticed. Almost every buyer has had an experience with instruction manuals or user guides that make assembly or use nearly impossible. In moments like those, it is even more evident how much value a professional technical writer can offer to a company.

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Topics: technical writing, technical writer

How to Interact with SMEs When Priorities Clash

Posted by Amy Castronova on Fri, Sep 26, 2014

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Topics: technical writing services, technical writer

What to Look for When Hiring the Best Technical Writer for Your Team

Posted by Amy Castronova on Fri, Aug 22, 2014

The technical writing profession is made up of individuals with a unique mix of technical and communication skills. To succeed in the profession, technical writers need to understand what they are writing about. That means they either need previous knowledge or experience in the specific industry, or they need to be given enough time to learn about the equipment, device, or system prior to writing about it.

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Topics: technical writing, technical writer