The Novatek Blog

Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.

Improving Quality Control & Process Protection: Developing an Effective SOP Process

Posted by Amy Castronova on Fri, Sep 08, 2017

For companies in regulated industries, effective Standard Operating Procedures (SOPs) are important to the ability to manage quality control and process protection. Below we share best practices and tips for developing and managing an SOP process that can help companies meet the challenges that come with regulation standards.

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Topics: Quality System documentation, Business productivity, Process documentation, SOPs

Ensuring Your Standard Operating Procedures are Effective & Usable

Posted by Amy Castronova on Fri, Mar 10, 2017

Maintaining consistency in business process is essential to successful operations in any organization. For many manufacturers, the development and implementation of Standard Operating Procedures (SOPs) is one way to ensure quality and reduce risks.

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Topics: Process documentation, SOPs

Artificial Intelligence & Customer Service: Technical Documentation & Documented Processes are Key

Posted by Amy Castronova on Fri, Feb 10, 2017

As technology continues to change the methods of daily interactions, manufacturers are starting to see these changes impact the customer service dynamic. Customers are using chatbots every day, from Siri to Alexa, and advances in artificial intelligence (AI) have led to a point where it can be used effectively for customer service. Some companies, such as American Express, have implemented chatbots so successfully that they actually improved the customer experience! Is your business ready to make the move?

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Topics: trends, SOPs, Telemedicine

Avoiding Customer Loss: Standardize SOPs After A Merger or Acquisition

Posted by Amy Castronova on Fri, Jul 08, 2016

In recent years, the medical device industry has experienced a trend of consolidation through mergers and acquisitions (M&A). Due to continued globalization and high demand for medical products and services, as well as pricing pressure, medical device manufacturers are scaling up operations and diversifying their product portfolios in order to compete and succeed in a value-based healthcare model.

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Topics: trends, SOPs, documentation

Standard Operating Procedures Done Right: 10 Considerations for Documentation

Posted by Aimee Schenck on Fri, Apr 15, 2016

Documentation can reveal a lot about a company. Good internal process documentation often shows that a company is organized, prepared, and cares about quality. Poor documentation of procedures leads to many issues for an organization, not only when it comes to meeting compliance standards, but also with consistency, communication, and quality control.

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Topics: SOPs, documentation, usability

Key Components of SOPs: Developing High Quality Documentation

Posted by Aimee Schenck on Fri, Dec 11, 2015

High product quality and minimal liability all begin with well-established and well-documented business processes. Standard Operating Procedures (SOPs) are one of the cornerstones of business documentation. They direct employees on proper approaches to completing tasks, ensuring quality deliverables regardless of who performs the work. SOPs are highly beneficial to maintaining consistency across company practices.

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Topics: Quality System documentation, regulated industries, SOPs

Medtech Conference Season –Creating a Culture of Quality

Posted by Amy Castronova on Fri, Nov 20, 2015

Amy Castronova, President of Novatek Communications, Inc. and Michele Nichols, President of Launch Team, Inc., are teaming up again this fall to bring you the latest in product launch, technical documentation, training, and marketing trends in medical device and manufacturing. In a series of blog posts, we’ll share industry and economic trends, emerging regulatory and business challenges, and best practices for overcoming those barriers to new product launch and adoption.

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Topics: Quality System documentation, SOPs

Standard Operating Procedures: Documenting Core Processes for Business Growth

Posted by Katie Steelman on Fri, Apr 03, 2015

Proper process documentation is critical to managing risk. Last month, we discussed 4 ways to ensure that your standard operating procedures are used consistently. Now we’ll share some indications that your process documentation might need an update and how you can address these gaps.

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Topics: Process documentation, SOPs

SOPs that Stick: 4 Steps to Ensure Adherence to Process Documentation

Posted by Katie Steelman on Fri, Mar 20, 2015

Properly documented Standard Operating Procedures (SOPs) are the mark of a reliable business. Well-established processes that are followed consistently can improve product quality, ease turnover costs, minimize product and safety liability, and improve your brand.

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Topics: Process documentation, SOPs

Are You Getting Your Money’s Worth from Your SOPs?

Posted by Amy Castronova on Fri, Sep 19, 2014

Standard Operating Procedures (SOPs) are the proactive strategy companies use to systematize processes within their operation. Typically, they are developed as a means to remove variation in work performance caused by individual employees completing the same work processes in different ways. For example, in a technical documentation department, an SOP for file naming can reduce the time required to locate documents. The key for getting your money's worth from any SOP development program is to make sure the procedures that are created are well-written so that they actually get used by your employees. For SOPs to be considered as well-written, they must be complete, clear, and concise.

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Topics: controlling cost, Quality System documentation, SOPs