When the New York State Department of Financial Services (DFS) mandated that financial services companies take more extensive cybersecurity measures to help safeguard their clients’ data, W.J. Cox Associates, Inc. was unsure how they’d find the time and expertise among their staff to assess their cybersecurity risk and implement a comprehensive plan that recognizes and mitigates that risk.Read More
The Novatek Blog
Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.
The latest MEDTECH 2018 conference, New York's largest gathering of bioscience and medical technology leaders, brought together experts in regulatory and policy, innovation and technology, and startup/business acceleration. This year’s event, “Building Bridges to Better Healthcare,” served to build greater collaboration among the state’s leading innovators, educators, and advisers to strengthen the region’s bio/med industry.Read More
Workplace stress is not uncommon, especially for those who work in a heavily regulated industry, such as medical device manufacturing, where FDA compliance deadlines loom.Read More
Good technical documentation doesn’t just happen. Producing professional content that's both technically accurate and user-friendly is a highly specific skill. While many companies have subject matter experts (SMEs) in-house, they may not have a professional writer on staff who can translate complicated product knowledge into content that's easily understood by the end-user.
A key to keeping up with fast-paced and ever-changing industries is monitoring trends year over year and staying up to date with the leaders of those markets. Novatek's State of Knowledge survey and report helps manufacturers gain insight and share their business perspectives on the coming year.Read More
The #1 reason manufacturers call Novatek after a technical manual is written internally is because it is not user-friendly. As a result, customers regularly complain about the lack of, or difficulty of, the technical manual and customer technical support experiences high call volume. Sales representatives grumble about how much time they're spending educating and troubleshooting versus selling new products. When contracts end or competing equipment or devices become available on the market, customers are quick to leave with no sense of loyalty.Read More
In regulated industries, effective project management requires maintaining several moving parts at one time and ensuring each piece meets necessary standards for success. A large portion of this success is determined by the quality of work done by individual members of the project. Every project manager knows that quality can vary depending on each employee’s workload. Team members who are overworked put projects at risk, in terms of meeting deadlines and meeting necessary quality standards.Read More
Jan Peartree, Technical Communications Manager, has had a hand in Novatek’s solution development for the past 11 years. Her comprehensive understanding of instructional design and technical writing, along with previous experience working for manufacturing and medical device companies, has benefited Novatek’s customer base by providing a deep understanding of their challenges and by helping us deliver proven approaches.Read More
We recently sat down with longtime colleague Kevin Webb, Key Account Manager for Sparton Medical Systems, a division of Sparton Corporation, which specializes in contract development and manufacturing for medical instrumentation and other highly regulated industries. Kevin has partnered with Novatek Communications, Inc. to bring clients’ new medical devices to market, so we asked him to share his insights on successfully outsourcing components of product development and product launch.Read More
MedTech is an active association of pharmaceutical, biotech and medical technology companies, their suppliers and service providers, and research universities throughout New York State. The association, founded by Welch Allyn, ConMed, Sensis and Bristol-Myers Squibb, connects New York State’s Bio/Med industry through collaboration, education and advocacy.Read More