The Novatek Blog

Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.

Medical Device Innovators:  Get Used to Being Uncomfortable

Posted by Amy Castronova on Tue, Dec 18, 2018

The latest MEDTECH 2018 conference, New York's largest gathering of bioscience and medical technology leaders, brought together experts in regulatory and policy, innovation and technology, and startup/business acceleration. This year’s event, “Building Bridges to Better Healthcare,” served to build greater collaboration among the state’s leading innovators, educators, and advisers to strengthen the region’s bio/med industry.

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Topics: product launch, regulated industries, medical device launch, documentation, product documentation

FAQs:  How and Why to Budget for Medical Device Product Documentation

Posted by Amy Castronova on Thu, Sep 27, 2018

When launching a medical device product, providing easy-to-use, accurate instructions are critical  in order to operate, service, or sell the device. But developing highly professional product documentation requires a certain skill set that may extend beyond the manufacturer's internal resources. 

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Topics: outsourcing, controlling cost, product launch, Frequently Asked Questions, medical device launch, documentation, product documentation

Writing for Your Audience: 6 Steps for Creating Technical Documentation  That Gets Used

Posted by Amy Castronova on Thu, Sep 06, 2018

Good technical documentation doesn’t just happen. Producing professional content that's both technically accurate and user-friendly is a highly specific skill. While many companies have subject matter experts (SMEs) in-house, they may not have a professional writer on staff who can translate complicated product knowledge into content that's easily understood by the end-user. 

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Topics: outsourcing, technical writing services, technical writing, technical writer, regulated industries, documentation, usability, product documentation

Outdated Medical Device Documentation Becomes User-Friendly

Posted by Amy Castronova on Tue, Aug 14, 2018

User manuals can be a make-or-break point of customer loyalty for manufacturers. The more user-friendly the product documentation is, the more likely the product will be successful. Technical documentation is especially important in the medical device market where quick, easy implementation of products is necessary to facilitate high quality patient care.

Jan Peartree, Technical Communications Manager, shares how Novatek revamped a customer's documentation to reduce confusion, improve ease of use, and ultimately, help them provide better patient care.

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Topics: medical device launch, documentation, product documentation

 Kick-start Your Product Documentation Plan with Effective Project Estimating

Posted by Amy Castronova on Fri, Apr 06, 2018

For product managers planning for a technical documentation project, there are key budget and timeline questions that have to be answered before kickoff:
 
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Topics: outsourcing, documentation, product documentation

Creating Accessible Product Documentation in the Digital Age

Posted by Amy Castronova on Fri, Aug 11, 2017

User-Friendly Documentation

Your end user is changing, and so is the way they access information. Customers don’t want to read a 75-page manual. They want answers on demand: easily navigated, quick access to product documentation. Well-written, user-friendly documentation provides this easy accessibility, which increases customer satisfaction and ultimately benefits the company's bottom line. User-friendly documentation is:

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Topics: documentation, usability, product documentation

6 Tips for Creating Product Documentation That Talks to Your Customer

Posted by Amy Castronova on Fri, Jun 02, 2017

The days of pushing pages and pages of product information on your customers are over. Today’s end users are smart, tech savvy, and connected. Instead of static PDFs, they want searchable data that they can access on-demand via their laptop, iPad, tablet or mobile device.

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Topics: outsourcing, technical writing services, documentation, product documentation

How to Avoid Losing Customers with User-Friendly Technical Documents

Posted by Amy Castronova on Fri, Dec 09, 2016

The #1 reason manufacturers call Novatek after a technical manual is written internally is because it is not user-friendly. As a result, customers regularly complain about the lack of, or difficulty of, the technical manual and customer technical support experiences high call volume. Sales representatives grumble about how much time they're spending educating and troubleshooting versus selling new products. When contracts end or competing equipment or devices become available on the market, customers are quick to leave with no sense of loyalty.

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Topics: technical writing, Business productivity, regulated industries, documentation, product documentation

Well-Written Product Documentation—The good, the bad and the funny

Posted by Aimee Schenck on Fri, Sep 11, 2015

We recently discussed the role quality technical writing plays in the design of product manuals. Most buyers have felt, at least once, the pain of poorly written instructions. Poorly written manuals can cause customer frustration, damage company reputation, and create confusion.

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Topics: technical writing, documentation, product documentation

User-Friendly Medical Device Training and Documentation: Q&A with OCD

Posted by Aimee Schenck on Fri, May 15, 2015

In the past 15 years, Novatek’s technical writing team has worked side by side with Peggy Ley, former technical writer,customer service support specialist and trainer for Ortho Clinical Diagnostics (OCD). Novatek provides outsourced technical writing services and training to help launch OCD products, including a new blood analyzer system, as well as documentation support for existing products. In this three-part blog series, Peggy shares best practices and lessons learned from her experiences at OCD.

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Topics: training solutions, medical device launch, documentation, product documentation