The Novatek Blog

Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.

Case Study: Cybersecurity Plan , Risk Assessment, and Cyber Awareness Training Helps  Insurance Company Meet  Compliance Deadline

Posted by Amy Castronova on Tue, Mar 12, 2019

When the New York State Department of Financial Services (DFS) mandated that financial services companies take more extensive cybersecurity measures to help safeguard their clients’ data, W.J. Cox Associates, Inc. was unsure how they’d find the time and expertise among their staff to assess their cybersecurity risk and implement a comprehensive plan that recognizes and mitigates that risk. 

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Topics: outsourcing, training solutions, technical writing, regulated industries, documentation, cyber security

Medical Device Innovators:  Get Used to Being Uncomfortable

Posted by Amy Castronova on Tue, Dec 18, 2018

The latest MEDTECH 2018 conference, New York's largest gathering of bioscience and medical technology leaders, brought together experts in regulatory and policy, innovation and technology, and startup/business acceleration. This year’s event, “Building Bridges to Better Healthcare,” served to build greater collaboration among the state’s leading innovators, educators, and advisers to strengthen the region’s bio/med industry.

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Topics: product launch, regulated industries, medical device launch, documentation, product documentation

FAQs:  How and Why to Budget for Medical Device Product Documentation

Posted by Amy Castronova on Thu, Sep 27, 2018

When launching a medical device product, providing easy-to-use, accurate instructions are critical  in order to operate, service, or sell the device. But developing highly professional product documentation requires a certain skill set that may extend beyond the manufacturer's internal resources. 

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Topics: outsourcing, controlling cost, product launch, Frequently Asked Questions, medical device launch, documentation, product documentation

Writing for Your Audience: 6 Steps for Creating Technical Documentation  That Gets Used

Posted by Amy Castronova on Thu, Sep 06, 2018

Good technical documentation doesn’t just happen. Producing professional content that's both technically accurate and user-friendly is a highly specific skill. While many companies have subject matter experts (SMEs) in-house, they may not have a professional writer on staff who can translate complicated product knowledge into content that's easily understood by the end-user. 

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Topics: outsourcing, technical writing services, technical writing, technical writer, regulated industries, documentation, usability, product documentation

Outdated Medical Device Documentation Becomes User-Friendly

Posted by Amy Castronova on Tue, Aug 14, 2018

User manuals can be a make-or-break point of customer loyalty for manufacturers. The more user-friendly the product documentation is, the more likely the product will be successful. Technical documentation is especially important in the medical device market where quick, easy implementation of products is necessary to facilitate high quality patient care.

Jan Peartree, Technical Communications Manager, shares how Novatek revamped a customer's documentation to reduce confusion, improve ease of use, and ultimately, help them provide better patient care.

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Topics: medical device launch, documentation, product documentation

 Kick-start Your Product Documentation Plan with Effective Project Estimating

Posted by Amy Castronova on Fri, Apr 06, 2018

For product managers planning for a technical documentation project, there are key budget and timeline questions that have to be answered before kickoff:
 
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Topics: outsourcing, documentation, product documentation

Creating Accessible Product Documentation in the Digital Age

Posted by Amy Castronova on Fri, Aug 11, 2017

User-Friendly Documentation

Your end user is changing, and so is the way they access information. Customers don’t want to read a 75-page manual. They want answers on demand: easily navigated, quick access to product documentation. Well-written, user-friendly documentation provides this easy accessibility, which increases customer satisfaction and ultimately benefits the company's bottom line. User-friendly documentation is:

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Topics: documentation, usability, product documentation

27 Essential Questions for New Product Launch Documentation

Posted by Amy Castronova on Fri, Jul 14, 2017

How do you take an idea and turn it into a commercially viable product? From development to product launch, there are many questions that companies must answer. Last month, we attended a “Lunch-N-Learn” hosted by High Tech Rochester and presented by our strategic partner, Sparton Corporation, which addressed these questions.

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Topics: training solutions, product launch, documentation

6 Tips for Creating Product Documentation That Talks to Your Customer

Posted by Amy Castronova on Fri, Jun 02, 2017

The days of pushing pages and pages of product information on your customers are over. Today’s end users are smart, tech savvy, and connected. Instead of static PDFs, they want searchable data that they can access on-demand via their laptop, iPad, tablet or mobile device.

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Topics: outsourcing, technical writing services, documentation, product documentation

Addressing Product Launch Questions: What we learned at the BioTech Accelerator

Posted by Amy Castronova on Fri, Mar 24, 2017

At a recent event held by Central New York Biotech Accelerator, a division of Upstate Medical University, Novatek coordinated a panel discussion with experts who provided medical device companies with an in-depth look at what it takes to successfully get a product to market. The event covered critical stages of product launch and FDA approval, including the importance of Instructions for Use.

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Topics: product launch, medical device launch, documentation