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Telemedicine Training: What Medical Device Product Managers Need to Consider

telemedicine-smartphone-doctor-male.jpgTelemedicine is one of the most significant shifts in our industry, with significant impact on healthcare staff, processes, and infrastructure. Healthcare industry research suggests:

  • 7million patient users by 2018
  • $36 billion market by 2020
  • 60% percent of millennials want to replace in-office visits
  • Nearly 75% of all physician, urgent care, or emergency room visits classify as unnecessary and can be handled by phone or video
  • 64% of Americans would attend appointments via video if offered

As the healthcare industry looks to telemedicine as a means of driving out health care costs and improving access to specialists in rural and remote areas, new skills will be required. To manage efficient and successful telemedicine programs, physicians, and providers will need to employ:

- Effective diagnostics

- Thorough questioning of patients

- Video setup and communication

- Changes to protocols in record keeping, etc. 

- Ease with technology toolset

The shift toward telemedicine also broadens the user base for many new medical devices and diagnostic instruments. Medical device manufacturers will need product documentation and training that is clear and usable by a broader user base. As the diagnostic techniques and tools will be utilized by video conferencing and remote tools, this is the ideal time to shift training to e-learning. It also offers the opportunity to drive out training delivery costs with a standardized library of training assets.

4 Tips for Creating a Successful Telemedicine Training Program

  1. Make your program interactive and engaging – Use interactive scenarios to provide hands-on practice and learning. For increased engagement, use videos, case studies, simulations, and applicable exercises.
  1. Consider using blended learning solutions – In a blended learning program, various types of learning options are available in order to effectively help each participant. Webinars, videos, classroom work, or eLearning should all be included in training programs.
  1. Provide usable and accessible documentation – Not only are physicians and patients learning to interact in a new way, but they have to learn how to use the right technology. User-friendly technical documentation helps both groups easily learn how to work the devices they are using.
  1. Establish clear and defined protocols – The healthcare landscape is changing quickly and physicians must know how to navigate different telemedicine situations. Having defined and well-established processes and procedures can help healthcare professionals more easily adopt the move to digital health.

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Topics: training solutions, Digital Health, Telemedicine