The Novatek Blog

Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.

6 Skills  Needed to Create Successful Technical Documentation

Posted by Amy Castronova on Tue, Jun 19, 2018

Like in any profession, becoming a technical writer requires a mastery of certain skill sets. The following are the top six skills a modern day technical writer needs to bring to the table to be a successfully develop technical documentation:
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Topics: outsourcing, technical writing, technical writing services

3 Reasons Why Outsourced Technical Writing is Your Solution to Product Launch Success

Posted by Amy Castronova on Tue, Jun 12, 2018

Documentation nightmares can be a headache for product managers, instructional designers, or project managers. In our years of experience as an outsourced technical writing company, we have heard a lot of stories about technical documentation gone wrong. We usually hear something that sounds like...

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Topics: outsourcing, technical writing, controlling cost

Documentation of Quality System Processes: Speeding FDA Audits in Medical Device Manufacturing

Posted by Amy Castronova on Wed, May 30, 2018

Working in one of the most regulated industries, medical device manufacturers are subject to stricter requirements and audits by the US Food and Drug Administration (FDA). Quality system implementation and management makes compliance more easily achievable for manufacturers. However, failure to implement can result in product quality and regulatory compliance issues as well as a lack of process improvements.

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Topics: outsourcing, controlling cost, Process documentation

Medical Device Training: Why You Should be Using Blended Learning

Posted by Amy Castronova on Fri, May 18, 2018

Because it's so important to product adoption and success, medical device training can be a big dilemma for many manufacturers. If you're looking for a solution to your training program, consider blended learning. Blended learning combines conventional instructor-led classroom learning with online and mobile learning. This mixture of learning styles provides a more flexible and comprehensive knowledge-transfer experience for participants. Freeing instruction, information, and interaction from time and place is an ideal solution for individuals with access to today’s instant technology. Plus, blended learning programs can provide organizations with cost savings.

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Topics: outsourcing, training solutions, medical device launch

Technical Documentation Success Measures: How  Do You Identify Quality and Effectiveness?

Posted by Amy Castronova on Tue, May 01, 2018

For manufacturers, quality is one of the most important criteria for technical documentation. Whether you're a supplier or a product manager, understanding how to measure the quality of technical documentation effectively is critical. So often we see productivity metrics applied, such as number of word, pages, and hours. While productivity metrics can be useful to benchmark and plan, it is important to remember technical writers and instructional designers are not production workers, they are customer service providers.
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Improving Customer Relationships: 10 Ways Your Medical Device Product Launch Can Beat the Competition

Posted by Amy Castronova on Wed, Apr 18, 2018

The changing landscape of the medical device market has manufacturers reassessing their go-to-market and sales strategies. Two of the major changes impacting medical device product launch plans include:

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Topics: product launch

 Kick-start Your Product Documentation Plan with Effective Project Estimating

Posted by Amy Castronova on Fri, Apr 06, 2018

For product managers planning for a technical documentation project, there are key budget and timeline questions that have to be answered before kickoff:
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Topics: outsourcing, product documentation, documentation

Determining Your Savings with Outsourced Technical Writing: What's the real ROI?

Posted by Amy Castronova on Fri, Mar 23, 2018

Determining when it makes sense for your company to outsource technical writing is fairly easy when you calculate the savings.

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Topics: outsourcing, controlling cost, technical writing

Telemedicine Training: What Medical Device Product Managers Need to Consider

Posted by Amy Castronova on Mon, Mar 05, 2018

Telemedicine is one of the most significant shifts in our industry, with significant impact on healthcare staff, processes, and infrastructure. Healthcare industry research suggests:

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Topics: Digital Health, Telemedicine, training solutions

4 Rules for Training for Medical Device Sales Representatives

Posted by Amy Castronova on Tue, Feb 20, 2018

Having created effective training programs for medical device sales representatives for over 25 years, we've seen that training methods are not one-size-fits-all. Each audience is different in terms of current knowledge, learning styles, and how they will use the knowledge gained during training. Any good instructional designer will start by evaluating these variations in order to choose the training methods that will produce the desired results. 

Here are some important points to keep in mind when creating training for sales representatives:

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Topics: training solutions