Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.

Determining Your Savings with Outsourced Technical Writing: What's the real ROI?

Determining when it makes sense for your company to outsource technical writing is fairly easy when you calculate the savings. TechnicalWritingCosts_1a

Most companies recognize that the biggest benefit of outsourcing is cost savings. Whether it's on a project or contract basis, outsourcing technical writing can mean significant savings. The example shown demonstrates a 42% savings over the course of a year. To determine true ROI, though, you’ll need to consider the payoff from improved technical writing. Depending on your deliverables and industry, these can be hard to quantify but can also be substantial.

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Consider these cost-saving examples:

  • Improved time to market of one month could mean hundreds of thousands of dollars in new sales.
  • Reduced service calls, because of improved user documentation, could represent savings of tens of thousands of dollars over a product’s lifecycle.
  • Passing ISO certification the first time, because of proper documentation, could mean savings of tens of thousands of dollars in rework.
  • A medical device company faced with an FDA consent decree could lose as much as $2B if they lack the required technical documentation to meet FDA requirements.

Measureable ROI is likely to reduced risk as well as increase new revenue opportunities. On average, utilizing outsourced technical writing resources can remove three months from your product launch timeline and reduce the strain on in-house resources. Risk management cannot be undervalued as well. A valuable strategic partner will bring expertise in industry-specific product launches and compliance, such as ISO certification or FDA regulations.

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Topics: outsourcing, controlling cost, technical writing