Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.

Celebrating 25 Years: A Week of Thanks

This year Novatek celebrates 25 years in business. Through those years, Novatek has emerged as a trusted source in technical documentation. Thanks to all of those who’ve played a role in our success—our team of talented technical writers, editors, and instructional designers who’ve grown with us over the years, and our clients, who we’ve been fortunate enough to work with, side by side on countless product launches and initiatives. This milestone is yours.

To show our appreciation, we celebrated with a week of Thanks. Each day this week, we have shared a new expression of gratitude each day. These included:

The reveal of our new 25th anniversary logo


A slideshow of Novatek's history—check out how we and our clients have grown over the years! 


Novatek anniversary cakes for our local Rochester clients and teammates


Personal notes of thanks to those who’ve helped get us here


As we looked back at the last 25 years, we thought about what brought each of these companies to us. Each of them shared a commitment to customer support, a complex product, industry regulation and competitive pressure, and a need to meet strict deadlines. Outsourcing has proved to be an effective way of managing technical writing and training demands and, throughout our 25 years, we have sought to develop the best process of ensuring that our clients’ technical writing and training needs are met on time and on budget.

The technical communications industry has certainly evolved since Novatek began. The pace is faster, the timelines are shorter, and deliverables more diverse. There is no time to waste when we are working on quality system compliance or toward a product launch date. Yet, from the transition of paper to electronic to new outsourcing models to changing development and delivery tools, the core art of technical writing and instructional design are still critical to effectively communicating with customers, sales personnel, and service teams.

Here some of our favorite technical communication tools now and then:

Writing used to be done on IBM Selectric typewriters, but now we have sleek, thin laptops.

Then                                                                     Now

IBM.selectric_typewriter              Laptop Work-10

Layouts used to be done on drafting light boards, but today there are various digital programs available for the same work.

Then                                                                    Now

 drafting_table2               IMG_0897

Information used to be gathered or shared in a conference room, now it can be done remotely using headsets or Skype.

Then                                                                    Now

Technical_Writing_Services             Laptop Work-6

As the industries we serve become more sophisticated, their changes have made documentation and training ever more critical. Today’s technical communications support:

  • Distributed teams around the world
  • Mergers & acquisitions activity
  • Outsourcing of non-core capabilities
  • Focus on processes and process control
  • Advanced manufacturing and more robust quality control
  • Increased regulation

In helping clients maintain a competitive advantage through all of these changes, we’ve had a greater opportunity to support the growth of these companies.

Thank you to our team and our customers for your forward thinking and the opportunity to grow with you.