The Novatek Blog

Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.

Innovative Solutions Tech Conference Recap: Trends & Best Practices for Cyber Security Risk Mitigation

Posted by Amy Castronova on Fri, Sep 22, 2017

Just a day before the announcement of the Equifax breach, the considerations and primary concerns of cyber security were highlighted at the Innovative Solutions Tech Conference – bringing these risks top of mind for companies operating digitally.

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Topics: trends, cyber security

Improving Quality Control & Process Protection: Developing an Effective SOP Process

Posted by Amy Castronova on Fri, Sep 08, 2017

For companies in regulated industries, effective Standard Operating Procedures (SOPs) are important to the ability to manage quality control and process protection. Below we share best practices and tips for developing and managing an SOP process that can help companies meet the challenges that come with regulation standards.

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Topics: Quality System documentation, Business productivity, Process documentation, SOPs

Medical Device & Cyber Security: Top Concerns in an Era of Uncertainty

Posted by Amy Castronova on Fri, Aug 25, 2017

The medical device market continues to grow steadily, estimated at 2.8% annually for the next five years, despite reform uncertainty and regulatory changes. According to PwC’s 2017 study, major trends in medical device in 2017 include:

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Topics: trends, Digital Health, Telemedicine

Creating Accessible Product Documentation in the Digital Age

Posted by Amy Castronova on Fri, Aug 11, 2017

User-Friendly Documentation

Your end user is changing, and so is the way they access information. Customers don’t want to read a 75-page manual. They want answers on demand: easily navigated, quick access to product documentation. Well-written, user-friendly documentation provides this easy accessibility, which increases customer satisfaction and ultimately benefits the company's bottom line. User-friendly documentation is:

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Topics: documentation, usability, product documentation

Technical Documentation Required for Chatbots: Customer Service Procedures You Need In Place

Posted by Amy Castronova on Fri, Jul 28, 2017

Artificial Intelligence (AI), such as chatbots, is increasingly within reach for many businesses as customer service shifts to the web. Many companies looking to implement an element of AI in their customer service will discover that the technology only exacerbates a common problem: inconsistent and undocumented customer service policies and processes.

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Topics: Process documentation

27 Essential Questions for New Product Launch Documentation

Posted by Amy Castronova on Fri, Jul 14, 2017

How do you take an idea and turn it into a commercially viable product? From development to product launch, there are many questions that companies must answer. Last month, we attended a “Lunch-N-Learn” hosted by High Tech Rochester and presented by our strategic partner, Sparton Corporation, which addressed these questions.

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Topics: training solutions, product launch, documentation

Developing Effective Standard Operating Procedures

Posted by Amy Castronova on Fri, Jun 30, 2017

Many businesses develop Standard Operating Procedures (SOPs) to ensure consistency in their processes, improve product quality, and prevent health and safety issues. An SOP is a written set of step-by-step instructions on how employees should complete a specific task or process. Its purpose is to ensure the successful outcome of the activity each time it is completed. For example, medical device manufacturers establish SOPs to make sure that employees comply with FDA regulations and follow quality management best practices.

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Topics: technical writing services, Business productivity, Process documentation

Employee Onboarding: Training and Documentation Tips to Improve Productivity & Retention

Posted by Amy Castronova on Fri, Jun 16, 2017

In a recent study by BambooHR, the importance of onboarding was clear. Losing a newly hired employee costs nearly two times the employee's annual salary in wasted hiring and re-hiring activity.

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Topics: training solutions, knowledge transfer

6 Tips for Creating Product Documentation That Talks to Your Customer

Posted by Amy Castronova on Fri, Jun 02, 2017

The days of pushing pages and pages of product information on your customers are over. Today’s end users are smart, tech savvy, and connected. Instead of static PDFs, they want searchable data that they can access on-demand via their laptop, iPad, tablet or mobile device.

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Topics: outsourcing, technical writing services, documentation, product documentation

BioOhio Annual Conference Recap: Medical Device Trends and Developments in the Growing Bioscience Industry

Posted by Amy Castronova on Fri, May 19, 2017

BioOhio, the leading organization of bioscience industry support, celebrated it's 30th anniversary last month at it's Annual Conference, which highlighted trends in Ohio's bioscience industry. Conference attendees serve various areas of bioscience, including medical devices, pharmaceuticals, lab equipment, and regenerative medicine.

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Topics: trends, medical device launch