The Novatek Blog

Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.

BioOhio Annual Conference Recap: Medical Device Trends and Developments in the Growing Bioscience Industry

Posted by Amy Castronova on Fri, May 19, 2017

BioOhio, the leading organization of bioscience industry support, celebrated it's 30th anniversary last month at it's Annual Conference, which highlighted trends in Ohio's bioscience industry. Conference attendees serve various areas of bioscience, including medical devices, pharmaceuticals, lab equipment, and regenerative medicine.

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Topics: trends, medical device launch

Medical Device Product Launch: How the Process is Changing as the Industry Evolves

Posted by Amy Castronova on Fri, May 05, 2017

Medical device product launch is accelerating, and it's not just incremental changes. Medical device trends and technologies for this coming year are following three themes:

  • Non-invasive
  • Mobile
  • Innovative
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Topics: product launch, trends, medical device launch

2017 State of Knowledge Survey: Considerations & Insights for Medical Device and Manufacturing Industries

Posted by Amy Castronova on Fri, Apr 21, 2017

A key to keeping up with fast-paced and ever-changing industries is monitoring trends year over year and staying up to date with the leaders of those markets. Novatek's State of Knowledge survey and report helps manufacturers gain insight and share their business perspectives on the coming year.

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Topics: Business productivity, trends, regulated industries

When to Consider Outsourcing Technical Writing Services

Posted by Amy Castronova on Fri, Apr 07, 2017

Have you ever wondered why some medical device companies choose to outsource their technical writing services even if they have an in-house technical writing department in place?
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Topics: outsourcing, controlling cost, technical writing services

Novatek’s Linda Kniebel addresses product launch questions at BioTech Accelerator

Posted by Amy Castronova on Fri, Mar 24, 2017

At a recent event held by Central New York Biotech Accelerator, a division of Upstate Medical University, Novatek coordinated a panel discussion with experts who provided medical device companies with an in-depth look at what it takes to successfully get a product to market. The event covered critical stages of product launch and FDA approval, including the importance of Instructions for Use (IFUs).

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Topics: product launch, medical device launch, documentation

Ensuring Your Standard Operating Procedures are Effective & Usable

Posted by Amy Castronova on Fri, Mar 10, 2017

Maintaining consistency in business process is essential to successful operations in any organization. For many manufacturers, the development and implementation of Standard Operating Procedures (SOPs) is one way to ensure quality and reduce risks.

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Topics: Process documentation, SOPs

Online Training Models: 8 Tips to Successfully Train a Growing Global Workforce

Posted by Amy Castronova on Fri, Feb 24, 2017

For years, the move to online training has been a developing trend for most companies with a growing workforce. While advancements in technology and changing landscapes have made digital training common, establishing a useful online program can be challenging.

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Topics: training solutions, Business productivity, trends

Artificial Intelligence & Customer Service: Technical Documentation & Documented Processes are Key

Posted by Amy Castronova on Fri, Feb 10, 2017

As technology continues to change the methods of daily interactions, manufacturers are starting to see these changes impact the customer service dynamic. Customers are using chatbots every day, from Siri to Alexa, and advances in artificial intelligence (AI) have led to a point where it can be used effectively for customer service. Some companies, such as American Express, have implemented chatbots so successfully that they actually improved the customer experience! Is your business ready to make the move?

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Topics: trends, SOPs, Telemedicine

Defining the Statement of Work: 5 Ways to Create a Plan for Outsourced Technical Writing

Posted by Amy Castronova on Fri, Jan 27, 2017

Establishing a plan typically results in a thought-out, detailed strategy for achieving an objective. For an outsourced technical writing project, the Statement of Work (SOW) is an essential part of the plan. It defines and identifies the project’s expectations and objectives in writing for both the client and the vendor. SOWs are one of the most important documents for the project.

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Topics: outsourcing, documentation

Capitalize on the New Year: 4 Tips for Using Knowledge Transfer to Capture Company Expertise

Posted by Amy Castronova on Fri, Jan 13, 2017

It’s a fresh start, and for many manufacturers, the arrival of 2017 brings with it the possibility of large retirement waves. Now is the time to consider prioritizing knowledge transfer from retiring experts to new or less experienced employees.

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Topics: knowledge transfer