The Novatek Blog

Advice and best practices for writing SOPs, training for product launch, outsourcing technical documentation, and more.

Best Practices for Medical Device Cyber Security Documentation

Posted by Amy Castronova on Wed, Nov 15, 2017

It's MEDTECH season again and, as we do each year, Novatek and Launch Team are taking a close look at the current trends, changes and technologies that are impacting the medical device industry. From product launches to new sales models, we're examining the 2018 outlook and sharing our insights.

Read More

Topics: product launch, medical device launch, cyber security

MEDTECH 2017: From Cyber Security to Product Launch, Preparation Is Key

Posted by Amy Castronova on Fri, Nov 10, 2017

Last week Novatek attended the MEDTECH 2017 in Buffalo, N.Y., the largest gathering of bioscience and medical technology leaders in New York State. This year’s event, “DisruptNY: Harnessing the Power of Partnership,” highlighted the power of collaborative innovation and local partnerships in strengthening the bio/med industry.

Read More

Topics: product launch, medical device launch, cyber security

Current Trends in the Medical Device Market: How Cyber Security is Impacting Healthcare

Posted by Amy Castronova on Thu, Nov 02, 2017

It's MEDTECH season again and, as we do each year, Novatek has paired up with Launch Team to take a close look at the current trends, changes and technologies that are impacting the medical device industry. From product launches to new sales models, we're examining the 2018 outlook and sharing our insights.

Read More

Topics: trends, medical device launch, cyber security

Top 3 FAQs for Planning a Medical Device Product Launch: The Answers You Need for Launch Success

Posted by Amy Castronova on Fri, Oct 20, 2017

For more than 25 years, Novatek's expert team of technical writers and instructional designers have been helping manufacturers prepare for medical device product launches by ensuring that all user audiences have the knowledge needed to use, service, or sell the device. Whether their company is big, small or a startup, manufacturers frequently ask similar questions while learning product launch best practices.
Read More

Topics: product launch, Frequently Asked Questions

3 Reasons Why a Strategic Partner is Your Best Choice for Outsourcing

Posted by Amy Castronova on Fri, Oct 06, 2017

In a previous blog, Developing a Relationship with Your Technical Writing Services Vendor, we identified three business relationship levels between a company and a technical writing services vendor:

Read More

Topics: outsourcing, technical writing services, technical writing

Innovative Solutions Tech Conference Recap: Trends & Best Practices for Cyber Security Risk Mitigation

Posted by Amy Castronova on Fri, Sep 22, 2017

Just a day before the announcement of the Equifax breach, the considerations and primary concerns of cyber security were highlighted at the Innovative Solutions Tech Conference – bringing these risks top of mind for companies operating digitally.

Read More

Topics: trends, cyber security

Improving Quality Control & Process Protection: Developing an Effective SOP Process

Posted by Amy Castronova on Fri, Sep 08, 2017

For companies in regulated industries, effective Standard Operating Procedures (SOPs) are important to the ability to manage quality control and process protection. Below we share best practices and tips for developing and managing an SOP process that can help companies meet the challenges that come with regulation standards.

Read More

Topics: Quality System documentation, Business productivity, Process documentation, SOPs

Medical Device & Cyber Security: Top Concerns in an Era of Uncertainty

Posted by Amy Castronova on Fri, Aug 25, 2017

The medical device market continues to grow steadily, estimated at 2.8% annually for the next five years, despite reform uncertainty and regulatory changes. According to PwC’s 2017 study, major trends in medical device in 2017 include:

Read More

Topics: trends, Digital Health, Telemedicine

Creating Accessible Product Documentation in the Digital Age

Posted by Amy Castronova on Fri, Aug 11, 2017

User-Friendly Documentation

Your end user is changing, and so is the way they access information. Customers don’t want to read a 75-page manual. They want answers on demand: easily navigated, quick access to product documentation. Well-written, user-friendly documentation provides this easy accessibility, which increases customer satisfaction and ultimately benefits the company's bottom line. User-friendly documentation is:

Read More

Topics: documentation, usability, product documentation

Technical Documentation Required for Chatbots: Customer Service Procedures You Need In Place

Posted by Amy Castronova on Fri, Jul 28, 2017

Artificial Intelligence (AI), such as chatbots, is increasingly within reach for many businesses as customer service shifts to the web. Many companies looking to implement an element of AI in their customer service will discover that the technology only exacerbates a common problem: inconsistent and undocumented customer service policies and processes.

Read More

Topics: Process documentation