Our Approach

The 1team/1touch Approach

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Successful projects don’t just happen. They follow a simple, disciplined process that everyone understands. Whether at your site or ours, using your process or ours, we follow a disciplined approach and communicate progress at every step.

The Novatek 1team/1touch approach is central to our success. It captures the knowledge from your team and your systems. It creates solutions that are effective and engaging, and deploys them for easy, user-friendly access.



  • Knowledge in the minds of engineers, designers, programmers, service engineers, quality, and marketing
  • Knowledge in systems including ERP, CAD, quality, manufacturing, LIS, EMR, service, marketing, and sales


  • A system-wide knowledge architecture
  • Clear, strong, simple content
  • Consistent design across all client products
  • Effective, engaging, and even fun experiences


  • Learning solutions
  • Reference solutions
  • Content and document management systems
  • Learning management systems


Don’t have time to manage yet another project?

Keep your launch on track with help from our full outsourced team, leveraging our expertise to develop both technical documentation and training.

Prefer daily support?

Our technical writers, editors, and instructional designers can supplement your workforce to help you meet critical deadlines or manage peak workloads. At your office or ours, we can provide hourly support for a given length of time.

Either way, our approach ensures accurate, on time and on budget documentation. 


 DOWNLOAD Outsourcing Guide