About Novatek

Amy-Castronova

Amy Castronova, President

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Since Novatek was founded in 1989 as a technical communications company, we’ve grown into a full-service training and technical writing outsourcing company. As we grew, we recognized the needs of the health care industry and the compliance challenges medical device companies faced. So we made a conscious decision to invest in research and train our staff in order to provide a specialization to support those industry needs.

We’ve grown substantially since those early years and received countless small business and quality awards, but at the core, we are a second-generation family business that delivers on its reputation: to help you succeed.

Our Active Knowledge approach is key to producing documentation and training materials that improve usability. Delivering the right information to the right audience and in the most effective format is what distinguishes Novatek’s modern documentation from standard technical writing; learning from training. We transform your static information stored in manuals collecting dust, computer desktops, and long-term employees’ brains into Active Knowledge that people will use.

Novatek delivers on its promises to you—we have the customer track record and recognition to prove it.

Meet our team—we would welcome the chance to talk with you about how we might fit your needs.

Our Team is Your Team

Whether working at your office or ours, our team of technical writers, editors, and instructional designers are experienced, process-oriented, detail-oriented, and proven to deliver. We have the process and tools to assess audience needs, gather technical specifications and user requirements, and bridge the common gap between marketing and engineering to develop effective product and quality process documentation and training, on time and on budget.

Yes, We Use That!

Because every organization is different, we know that you might have specific needs for how your documentation is created. While the technology – and therefore, our writers’ skills – are regularly changing and adapting, here are some of the authoring tools with which we have experience, currently:

  • Adobe FrameMaker, Captivate, and Creative Suite
  • Articulate Presenter
  • Microsoft Office, including Visio
  • RoboHelp
  • DITA
  • HTML
  • XML